Privacy Policy
Last updated: November 11, 2024
This Privacy Policy outlines how Second Turn (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from secondturn.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use may vary depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Shopping information including the items you view, add to your cart, save to your account (like loyalty points, reviews, referrals, or gift cards), or purchase.
Loyalty points, product reviews, referrals, and gift cards saved.
Customer support information including any details you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, such as device information, browser details, network connection information, your IP address, and other details regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies supporting our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit/debit card details, billing address) to process your payment and fulfill your orders.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties may automatically collect information using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, and facilitating returns or exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you choose to use.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may also include using your information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure, in accordance with Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive, provide effective services, and maintain our business relationship with you, according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, visit Shopify’s Cookie Policy. We use Cookies to power and improve our Site and Services (e.g., remembering your actions and preferences), run analytics, and better understand user interactions. We may also permit third-party service providers to use Cookies on our Site to better tailor the services, products, and advertising.
Most browsers automatically accept Cookies by default, but you can set your browser to reject or remove Cookies through your browser settings. Please note that blocking or removing Cookies may affect your user experience and some Services may no longer work correctly. Blocking Cookies may not entirely prevent information sharing with third parties like advertising partners.
Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference via GPC, we will treat this as a valid request to opt-out of sharing or targeted advertising for the associated browser or device. For more on Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the GPC, we do not recognize other "Do Not Track" signals.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons as stated in this Privacy Policy. These circumstances may include:
With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping).
With business and marketing partners to provide services and advertise to you. Our partners will use your information according to their own privacy notices.
When you consent or request us to disclose certain information to third parties, such as shipping products or through social media integrations.
With our affiliates or within our corporate group to manage business operations.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (e.g., subpoenas), or to enforce terms of service, and to protect the Services and our rights.
Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you visit these links, please review their privacy policies and terms. We are not responsible for the privacy practices or security of these external sites.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
While we strive to implement strong security measures, no system is completely secure. We recommend avoiding the use of insecure channels to communicate sensitive information. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access: Request access to the personal information we hold about you.
Right to Delete: Request the deletion of personal information we maintain about you.
Right to Correct: Request corrections to inaccurate personal information.
Right of Portability: Request a copy of your personal information and have it transferred to another party.
Right to Opt-out: Opt-out of the "sale" or "sharing" of your personal information or targeted advertising.
Restriction of Processing: Request restrictions on the processing of your personal information.
Withdrawal of Consent: Withdraw consent where applicable.
You can manage communication preferences or exercise your rights by contacting us.
Complaints
If you have complaints about our data processing practices, please contact us. If unresolved, you may contact your local data protection authority.
International Users
We may transfer and
store your information outside of your country of residence. By using the Site, you agree to such transfers, which will comply with applicable data protection laws.
For questions regarding this Privacy Policy or to exercise your rights, please contact us at secondturnecom@gmail.com